Here at The Lady Bag we want to make sure you love your bag! If you decide you would like to return your bag please follow the steps below. Once The Lady Bag receives and processes your return we would be happy to help you find the bag of your dreams.
Remember for your item to be eligible for a return you must have the security tag still attached, unworn and in the same condition it was purchased in. All returns must include all “extras” (dust bag, box, lock and straps etc.)
The Lady Bag
149 South Main Street
Salt Lake City, Utah 84111
Misrepresentation Return Claim & Authentication
Please email firstname.lastname@example.org, include your name and order number. Each claim will be processed according to the situation. You should expect an answer within 48 business hours.
The Lady Bag has a zero-tolerance policy when it comes to replicas and non-authentic items. The Lady Bag will issue a full refund if an item you purchased is not authentic or has been misrepresented in its listing.
**Please add your order # and email below and you will be notified by email if your return is eligible and the next step for shipping back your item. **