Each and every bag is guaranteed to be 100% authentic or we will refund you your full price plus all shipping costs. The Lady Bag has a dedicated team as well as an industry professional authorizing each bag to be authentic. If you have any concerns please email firstname.lastname@example.org or call us 801-410-4331.
Please email our support department at email@example.com. We will get back to you as quickly as possible, we pride ourselves on customer service!
Hours Monday- Friday 9-5pm MT.
Please contact our support department for changes right away at firstname.lastname@example.org. or call us 801-410-4331. We process orders within a couple hours, if we have already processed your payment unfortunately we will not be able to make any changes.
Yes, please see the flat shipping rate per item below.
Global International Guarantee: $95 Per Item up to 3 pounds (Fully Insured). Please contact email@example.com for larger shipments or any questions.
You will receive an order confirmation when your bag ships, if you would like the status of your order visit your My Account on the front page. The Lady Bag usually ships within 24 hours so check back often.
Please refer to the returns page for return link. After receiving your Louis Vuitton you have 3 business days to notify The Lady Bag team and ship your item for a store credit only. Shipping costs are non-refundable and a 10% restocking fee will be deducted. For a return to be accepted all security tags must still be attached and unused to receive in store credit or exchange.
Carefully review items before purchase, as all images are accurate and detailed. If you have any questions please email firstname.lastname@example.org for additional information on an item. We are happy to accept your return in the case that an item’s description is materially misrepresented or inaccurate.
The Lady Bag supports only authentic Louis Vuitton’s and each bag is authenticated when it is received. If Authenticity is in question email email@example.com to begin the authenticity verification process.The bag will be authenticated through a 3rd party which can take up to 2 weeks. Authenticity returns are the only returns eligible for full cash refunds.
Remember Do Not Remove the security tag from your item or it is no longer eligible for a return.
The Lady Bag is not responsible for packages not picked up at the post office after being shipped. Bags returned to The Lady Bag will be held for 60 days, you will be contacted during this time. If you do not respond within the 60 days your bag will be restocked and no credit will be given.
The Lady Bag team authenticates the period and originality of our Louis Vuitton bags, wallets and accessories. Please keep in mind that the Pre Owned - Vintage Louis Vuitton is just that, Pre Owned - Vintage and not new and may have some reconditioning. Each listing details the condition of the bags grommets, buckles, snaps, stitching, monogram and straps. Please be advised Pre Owned - Vintage bags, wallets and accessories do at times come with additional work to be done to secure a lifetime of use.
Yes it is! The Lady Bag has a 30 Day layaway policy. Review the link below for more details.